The City of Charleston provides a Citizens Service Desk to help residents report concerns, request services, and ask questions related to City services. This platform is designed to connect residents directly with the appropriate City departments and resources.
Through the Citizens Service Desk, residents can easily report issues, request assistance, or inquire about a wide range of City services, such as public works, waste management, and more. The Service Desk operates Monday through Friday, from 8:30 AM to 5:00 PM, ensuring residents have access to support during regular business hours. This tool is a direct and efficient way for the community to engage with the City and address any concerns.
Most Frequently Requested Services:
While there are many, below are some of the most frequently requested City services:
- Garbage Roll Cart Requests
- Missed Trash/Garbage/Yard Collection
- Get a Pothole/Sinkhole Fixed
- Sidewalk Repair – Resurfacing, Shaving
- Street Tree Pruning – Trees between curb and sidewalk
- Street /Storm Drains Cleaning
- Storm Water Flooding
- Street Sweeping
- Street Re striping – Center Lines, Stop Bars, Crosswalk Markings, Pavement Markings
- Signage – Stop Signs/One Way/One-Sided Parking & Other Directional Signage
How Should I Report A New Issue/Request?
- Submit a Request Online – click HERE to report your concern or question online
- Or By Phone: (843) 724-7311
How To Check On Or Get A Status Update On A Previously Reported Issue?
- Go to Citizen Support Center HERE
- OR Email the Citizen Services Desk at citizenservices@charleston-sc.gov
Key Information To Provide To The Citizens Support Center To Help Address Your Issue:
- Location: Where is the problem or request located? (Address, intersection, etc. location, etc.)
- Description: What exactly is the issue or condition? (As much detail as you can provide)
- Time frame: How long has this issue/condition existed or when did you first notice it?
- Contact information: What is your name and your email address? (If you would like to receive information about the resolution to your issue, you will need to enter your email address into the Customer Request Management (CRM) system)
What Happens After I Submit My Service Request?
- Requests are entered into the Customer Request Management (CRM) system and immediately routed to the appropriate department to be addressed.
- The responsible department will investigate your issue and take the necessary steps to address it.
- If you want to provide an update or request information on the status of your issue, you can contact Citizen Services at 843-724-7311 or check your case status online.
- If you provided an email address, you will be notified when the service request is completed.
- Once your service request is completed, the City appreciates your feedback on the process, including customer service and the quality and timeliness of resolution to your issue. They use this data to monitor the quality of service citywide.
- Your online request to the City will create a Work Order # that will be assigned to the correct City department regarding your particular concern. You are then able to contact the City by phone or email using that work order number to find out the status of where the concern/complaint stands with the City. Once the concern/complaint has been addressed by the City – you should receive an email from them with the disposition of their findings and or repair.
